A live chat is among the ways of communication supplied by some website hosting companies as a part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand a word compared to a call with an agent. Furthermore, when the trouble that you have requires some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service free of charge as long as you have web access even when your website hosting provider is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Shared Website Hosting
We supply a live chat support service for all of the shared website hosting plans
that we offer and we can assist you with almost everything in real time. In case you don't have an account with our company yet, we're able to give you more info about the plans so as to help you to select the most appropriate plan. In case you are an active client, we're able to help you with any general or billing matter and even with plenty of common technical problems, for example an e-mail address installation in a desktop email client. In case you are unable to call us for some reason or you are in some country where we don't have a local phone number, the live chat will be the best option to get in touch with us. Of course, some issues need extra time to investigate and test, which means that you'll have to open a support ticket to our technicians, however, we are able to save you time and assist you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's one of the best ways to find out more information about our semi-dedicated plans
if you don't have an account yet or to have some problem resolved if you're a customer and our customer care agents will assist you instantly regardless of the time of the day you join the chat. In case you wonder which package is better for your web sites, if you need advice whether you should acquire a specific upgrade and how to order it or if you've got problems setting up an e-mail account on your computer, you're able to contact us and we will supply you with the needed information quickly. Our live chat is online even after our telephone lines are off for the day, so if you have an account here, you can be certain that you will always benefit from prompt help with any question or issue that shows up.